Customer confidence

Shipping, returns and order support

Clear delivery expectations matter more than hype. This page gives customers the basic trust signals they need before checkout.

Tracked shipping

Orders are shipped with tracking where carrier tracking is available. Customers should use the order confirmation and tracking updates for the latest delivery status.

Processing and delivery

Processing time and estimated delivery windows can vary by destination, carrier and product availability. Checkout and order updates should be treated as the most current source.

Damaged or incorrect arrivals

If an item arrives damaged or incorrect, customers should contact support with the order number, photos of the package/product and a short description of the issue.

Returns

Return eligibility depends on item condition, destination and order status. Customers should contact support before sending anything back so the correct instructions can be provided.

Bulk orders

Bulk buyers should request a quote before purchase so quantity, packaging, destination and delivery timing can be checked first.